I JUST PLACED
AN ORDER, WHEN WILL IT SHIP?
Please
allow 3 – 7 business days of processing and production time for your
order to ship out.
HOW LONG IS THE SHIPPING TIME?
Average time: 2 – 5 days business days
There are circumstances that are out of control (natural disasters, holidays, weather, etc) that may cause shipping postponements. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time; the delivery issue is the responsibility of the shipping company.
CAN I CANCEL
MY ORDER?
You
are able to cancel your order with no penalty! You must cancel your
order 24 hours after creating it for the cancellation to be applied.
If the item has already shipped. All you need to do is send us an
email with the subject line “CANCEL”.
I HAVE
ENTERED AN INCORRECT ADDRESS!
If
you have misspelled or auto-filled your address incorrectly, simply
reply to your order confirmation email and give us the correct
information. Notify us immediately via email. If the address is
wrong, we can correct this within 24 hours.
MY ITEM
ARRIVED DAMAGED
We
do ship every item with extra padding. Despite this, our customers
report that around 1 in 1000 products arrives damaged due to mail
service mistreatment.
If this happens to you, please contact us with:
– Your order number.
– A picture of the damaged product.
Once received,
we’ll be happy to send out another free of charge.
I HAVE A QUESTION THAT WASN’T ANSWERED, CAN YOU PLEASE HELP?
If we still haven’t managed to answer your question please feel free to contact us and we will do our best to reply within 24 hours 🙂